Contact Centre


Building high performing teams

The Skills team works with organisations to find the best solution to their development needs.

Workplace based training offers contact centres a range of benefits with minimal disruption. Organisations can see improved staff morale and retention rates, increased productivity and profitability, enhanced and consistent skill-levels, and scope to build a reputation as an ‘Employer of Choice’.

For the team there is the opportunity to be recognised for the practical experience they have, the opportunity to access an effective qualifications pathway,and the self confidence to undertake further professional development.

Designed flexibility

All of our programmes are designed to take place in the workplace as people carry out their normal, everyday duties. It can be completed through a training provider, or through a combination of workplace-based and external training.

The majority of contact centres choose workplace-based training and determine a timeframe for training and assessment that suits their needs – most commonly, over a 12 month period.

Skills support

The Skills Organisation provides advice, information and a variety of resources to assist in the decision to choose and implement national qualifications training in a contact centre.

We also have dedicated staff to advise on and support implementation of the national qualifications training and assessment programme.

See improved staff morale with increased productivity and profitability in all aspects.