Adecco New Zealand is part of The Adecco Group and is the world’s leading HR solutions partner. Globally they provide more than 700,000 people with permanent and flexible employment every day.
Their New Zealand based sales team were looking for a way to recognise the achievements of their staff through formal qualifications. They approached Skills to develop a unique method that would help inspire staff, improve sales performance and maintain high staff retention levels.
Skills designed a programme that would elevate staff capabilities, without drawing them away from their daily tasks for too long. Skills analysed the current responsibilities of the sales staff at Adecco, and then carefully aligned those requirements to a nationally recognised qualification that would best suit the sales team.
Key outcomes from the programme:
The first group of Adecco staff has now completed their National Certificate in Sales (Level 3) qualification and management has reported that:
- Staff engagement has increased as a result of the programme designed by Skills, with team members actively volunteering to take part in further training.
- Staff gave positive feedback on the process and were pleasantly surprised by how easy it was to learn while they worked.
- Management believe that the programme will help to increase sales performance and maintain high retention numbers. They believe that those who have been through the qualification will likely become top performers.
- Adecco is investigating further team development options through Skills as a result of this programme.
Industrial Operations Manager Libby Brazier couldn't be happier with how the Sales (Level 3) qualification is improving the capability of her team: “From a management perspective, the best thing about the Skills [programme] is that we were able to upskill our people without taking them out of the business. By investing in the development of our people, we have created loyal employees who feel appreciated and valued. Our path with Skills has been a true partnership to deliver our goals and we look forward to growing our partnership in the future.”
“The Sales Certificate from Skills makes so much sense when you work in a sales driven environment. The methodology is customised and based on your actual work. It pushes you to perform better and think outside the box,” says Branch Manager Wytske Zijlmans.
If you’re looking to find out how you can upskill your staff and help keep them engaged in the work they do, get in touch today. Skills are your partners on workforce development and can offer a range of solutions to meet your needs. Call 0508 SKILLS (0508 754 557) to be put in touch with an account manager.