Build staff resilience and improve case management outcomes

Case managers across all industries share the common goal of supporting clients dealing with challenges to achieve quality outcomes. Thriving in this role requires strong communication and relationship building skills, the ability to evaluate complex situation and solve problems, and being able to develop and use strategies to manage the pressures of the role.

Skills can help you equip your team with the knowledge and skills needed to build their resilience and improve case outcomes for both your organisation and your clients.

What are the benefits?

For the learner

  • Communication and interpersonal skills are developed to build effective relationships
  • Management of personal wellbeing is improved
  • Resilience building strategies and techniques are developed

For the employer

  • Stronger client relationships
  • More effective stakeholder engagement and management of client expectations
  • Improved management and prioritisation of caseloads

 

What qualifications are available?

New Zealand Certificate in Case Management (Level 5)

This qualification is ideal for people who work in private or public sector organisations that take a client-centred approach to case management. Cases may involve personal, social and legal situations in a range of contexts and complexities and will involve working with a diverse range of people and relevant resources to promote quality outcomes.

How it all works

Here’s the most commonly asked questions on what makes up a training programme and how these programmes work.

How does training with Skills work?

We work with businesses like yours to map out where weaknesses in skill sets lie, and how training can be used strengthen them. Our account managers will then work with you to select the right training programmes (and if required, customise them) to suit your needs.  

Once a programme is chosen our team helps you to set up and embed the training programmes in your organisation, so that they work seamlessly with the daily activities of your staff, and with minimal disruption.

Skills training programmes and course materials are developed in consultation with industry representatives to ensure they are relevant and can drive consistent performance and growth in your organisation.

What are alignments and how do they work?

If your company already has strong internal training, alignment could be a great option. An alignment involves an assessment specialist looking at a company’s induction programmes, training and structured learning and mapping this to the competencies needed to gain a National/New Zealand qualification.

The assessment specialist may then recommend a supplementary assessment resource to fill any specific assessment gaps needed to ensure that staff can obtain the formal recognition they deserve. This tool relies on great support by managers/team leaders through verification (they would be fully supported by Skills through training to obtain the necessary skills to do this).

What are the differences between unit standards, credits, qualifications and certificates?

Nationally recognised qualifications are made up by a number of unit standards, which are set at different levels. The level of the unit standard indicates its degree of difficulty. This allows people entering into a qualification to start at a lower level, with easier to achieve unit standards, and work their way up to the higher levels as their knowledge grows with training.

When a trainee completes a unit standard, they earn credits for that particular unit. Once all the required credits have been achieved for that qualification, the trainee will be awarded either a National Certificate or a New Zealand Certificate.

Note: NZQA has reviewed its qualification systems and decided to update it to meet changing industry and technology needs. As a result the old National Certificates are being phased out and replaced with New Zealand Certificates which are the updated versions of the old qualifications.

How do assessments work?

Learners are assessed towards the end of their training to make sure they’ve gained the key knowledge/competencies they need to meet the nationally recognised standards.

Assessments can be carried out in the workplace by trained and registered workplace assessors, or through accredited training providers. Skills can assist with sourcing registered assessors or in training up your internal staff so that they can carry out the assessments in-house.

What support is available once we’ve signed up?

The support from Skills doesn’t just stop once your company is setup with a training programme or aligned to a national standard. We offer a wide range of resources, tools and dedicated staff to advise and support you on a continuing basis. 

What are the benefits of training staff to national standards?

Helping your staff to receive national recognition for the skills and training they do in their everyday work is something that pays for itself in no time at all. Here’s why:

  •  It ensures consistency in training, so that regardless of the trainer, your staff are learning the key information they need to succeed in their roles.
  •  It ensures consistency in performance as everyone receives the same level of training and ends up with a similar level of expert knowledge.
  •  It reduces error rates and re-work, which saves your business money and protects your brand name.
  •  It reduces staff turnover rates as staff feel more valued and are more engaged. Lower turnover rates protect organisational knowledge and reduce recruitment and training costs. It also helps to boost morale and improve company culture.