Partner with Skills, invest in your people, build capability

Skills has a long and proud history of working with public sector organisations, which means our team intimately understands the pressures this sector faces. Whether you are tackling inefficiency, negative public perception, lack of productivity, transferable skills between agencies, or other challenges.

You will find that our development programmes are flexible and designed around organisational strategies and competencies. We provide staff with the skills to meet expectations and drive growth. This can involve an analysis of your current development programmes, or the creation of new ones. Skills is there to ensure that organisations and staff have the capabilities to carry out their role in a public sector context, and create career pathways where needed. Our programmes cater for frontline staff in more hands-on roles, those in specialist positions, team leaders, managers and executive level staff too. We help you to invest in your organisation's greatest asset – its people. For more details, scroll down this page.


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A leading example of our work with government agencies is our role as partner with the Government Regulatory Practice Initiative (G-REG). You can learn more about G-Reg and the regulatory practice qualifications available on our Core Knowledge Qualification page.


Giving your staff formal training will provide a number of benefits to your organisation, examples include:
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    Building cultural capability.

    A team that learns together, performs together. Investing in your people will create enthusiasm and passion for the job at the same time as growing your overall competence.

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    Practical knowledge and skills

    Providing your staff with practical knowledge and skills that they can implement in their day-to-day work will help to drive continuous improvement, and consistency in performance.

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    Improving risk management capability.

    Providing your team with foundational knowledge in ethics, legislation, and best practice will aid in helping them to correctly identify, assess, manage and audit risks. 

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    Helping to maintain and improve brand profile

    Your staff are often on the front line and can face harsh scrutiny from the media and public when things don’t go according to plan. Staff with the right kind of training can be the difference between happy stakeholders and a PR nightmare.

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    Improving staff retention rates and protecting organisational knowledge

    Nurturing your teams’ ongoing professional growth and providing them goals to work towards will help to drive engagement, reduce turnover and maintain historical organisational knowledge.

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    At the higher levels, developing leadership capability

    People at all levels in your organisation will learn to take ownership and lead in their areas of expertise. Whether it’s someone leading a team, or working independently in the field, you need people that can see the bigger picture and inspire confidence.

Partnering with Skills

Building high performing teams is what it’s all about. Skills partners with organisations to create programmes that recognise their needs, fill gaps in skill sets and meet their industry requirements and timelines.

We can work with you to review your current practices (including induction, in-house, on-the-job and external training programmes) to map where your training systems and national requirements overlap. Once this is established we can help to align your current training programmes with the national standards, so your team can achieve formal recognition for their training and knowledge.
Customised Training Programmes
Skills can work with your organisation to adapt our qualifications to suit your individual needs. Just give us a call and we’ll walk you through your options.
State Sector Services  
Regulatory Compliance  
Business Management  
Business Administration  
Contact Centre  
Building Control & Surveying  

State Sector Services

From foundational knowledge and customer services through to leadership and all that involves. We’ve got your team covered with a range of practical public sector training programmes.

Regulatory Compliance

The qualifications are not just about obtaining a certificate and ticking a box, they are designed with the long-term performance of regulatory organisations in mind. These programmes are relevant to all industries and trainees will come out with highly transferable skills.

Learn more >>>

Business Management

Get your managers training in the skills and techniques they need to nurture your business and help it to grow. From entry level general knowledge to specialist qualifications your leaders can find the training that suits your individual business needs.

Business Administration

From entry level admin and computing skills through to advanced operational management, there’s training available to suit your individual business needs.

Contact Centre

Our Contact Centre training will equip your team with a full suite of skills from entry level through to team leader roles. Students will learn everything from customer service and gathering information to technical skills and at the higher levels leadership and supervision.

Building Control & Surveying

Get support with everything from entry level training that gives staff general industry knowledge to help them support both clients and colleagues, through to more in depth qualifications that allow staff to survey buildings, understand legalities and grant consents.

How it all works
Here’s the most commonly asked questions on what makes up a training programme and how these programmes work.
  • How does training with Skills work?

    We work with businesses like yours to map out where weaknesses in skill sets lie, and how training can be used strengthen them. Our account managers will then work with you to select the right training programmes (and if required, customise them) to suit your needs.  

    Once a programme is chosen our team helps you to set up and embed the training programmes in your organisation, so that they work seamlessly with the daily activities of your staff, and with minimal disruption.

    Skills training programmes and course materials are developed in consultation with industry representatives to ensure they are relevant and can drive consistent performance and growth in your organisation.

  • How do assessments work?

    Trainees are assessed towards the end of their training to make sure they’ve gained the key knowledge/competencies they need to meet the nationally recognised standards.

    Assessments can be carried out in the workplace by trained and registered workplace assessors, or through accredited training providers. Skills can assist with sourcing registered assessors or in training up your internal staff so that they can carry out the assessments in-house.

  • What are alignments and how do they work?

    If your company already has internal training that is of a really high standard, you could look into doing an alignment. An alignment involves making a few changes to the way your training is carried out, so that staff who do your internal training receive a nationally recognised certificate.

    Skills account managers will map out your training and everyday work and compare it to the competencies needed to gain a national qualification. They will then recommend tweaks and inclusions you can make to your training so that staff can get the formal recognition they deserve. 

  • What support is available once we’ve signed up?

    The support from Skills doesn’t just stop once your company is setup with a training programme or aligned to a national standard. We offer a wide range of resources, tools and dedicated staff to advise and support you on a continuing basis. 

  • How do staff get their certificates?

    When your staff complete their training, Skills will submit the evidence of their competencies to NZQA so that they can be awarded their national certificate.

    This evidence of competencies can be gathered from assessments, observing normal day-to-day work and from verification by team leaders and managers.

  • What are the differences between unit standards, credits, qualifications and certificates?

    Nationally recognised qualifications are made up by a number of unit standards, which are set at different levels. The level of the unit standard indicates its degree of difficulty. This allows people entering into a qualification to start at a lower level, with easier to achieve unit standards, and work their way up to the higher levels as their knowledge grows with training.

    When a trainee completes a unit standard, they earn credits for that particular unit. Once all the required credits have been achieved for that qualification, the trainee will be awarded either a National Certificate or a New Zealand Certificate.

    Note: NZQA has reviewed its qualification systems and decided to update it to meet changing industry and technology needs. As a result the old National Certificates are being phased out and replaced with New Zealand Certificates which are the updated versions of the old qualifications.

  • What are the benefits of training staff to national standards?

    Helping your staff to receive national recognition for the skills and training they do in their everyday work is something that pays for itself in no time at all. Here’s why:

    •  It ensures consistency in training, so that regardless of the trainer, your staff are learning the key information they need to succeed in their roles.
    •  It ensures consistency in performance as everyone receives the same level of training and ends up with a similar level of expert knowledge.
    •  It reduces error rates and re-work, which saves your business money and protects your brand name.
    •  It reduces staff turnover rates as staff feel more valued and are more engaged. Lower turnover rates protect organisational knowledge and reduce recruitment and training costs. It also helps to boost morale and improve company culture. 

News & Case Studies

skills award lucky winner with mt. eliza scholarship f Skills Award Lucky Winner with Mt. Eliza Scholarship

Skills were extremely happy to be a part of the New Zealand Society of Local Government Managers (SOLGM) 2017 Excellence Awards, which took place in Auckland on 12th April.

The Awards included a range of categories recognising innovation in asset management, people development, and policy development. To honour Local Government leaders making a big difference in their communities, Skills developed and presented a Scholarship Award offering one sponsored place at the renowned Mt. Eliza Melbourne Business School. A prize to be proud of.

See full story. 

IPANZ Awards 2017 Skills and the Deloitte IPANZ Public Sector Excellence Awards 2017

The upcoming IPANZ awards offer the public sector the opportunity to acknowledge and thank outstanding individuals and organisations for the incredible work being done in our communities.  As sponsor of the Young Professional of the Year award, Skills is both proud and honoured to be a part of the celebration. See full story.

NZTA Graduation Ceremony New qualifications mark changes for regulatory practice

When 42 NZ Transport Agency staff graduated with a brand new qualification in regulatory practice recently, they marked the start of a wave of positive change that is transforming the government regulatory sector.

See the full story.

IPANZ Awards 2017 People at tables and stage IPANZ Public Sector Excellence Awards 2017

The recent IPANZ Awards, highlighted the great diversity, innovation and hard work happening in New Zealand's public sector. As proud sponsors of the Young Professional of the Year 2017 Award, Skills was there on the night to recognise the achievements of all the finalists and winners, and learn from their great work. See full story.

Roads the Importance of Regulation Why is government regulation important?

Everything you do, from squeezing toothpaste onto your toothbrush in the morning, to buying a new car from a dealership, is governed by regulation. See full story.

Need more information?

Send us an email or call us on: 0508 SKILLS (0508 754 557), +64 9 525 2590 Monday–Thursday: 7:00am–7:00pm Friday: 7:00am–5:00pm