Programme Guidance Documents

Information on industry best practice to guide programme development for New Zealand Certificates

Credit Administration and Management

• • New Zealand Certificate in Credit Administration (Level 3) and New Zealand Certificate in Credit Management (Level 4)

Contact Centre

Guidance notes for programmes leading to:

• • 2303 New Zealand Certificate in Contact Centres (Level 3)
  • 2304 New Zealand Certificate in Contact Centres (Level 4)
  • Version 2- 2303 New Zealand Certificates in Contact Centres (Level 3)
  • Version 2- 2304 New Zealand Certificates in Contact Centres (Level 4)

Financial Services

• • Legislation matrix for the New Zealand Certificate in Financial Services (Level 4)
  • Legislation matrix for the New Zealand Certificate in Financial Services (Level 5)

Real Estate

Guidance notes for programmes leading to:

• • New Zealand qualifications in Real Estate (Level 4-6)
  • Residential Property Management (Level 4)

Telecommunications

Guidance notes for programmes leading to:

• • 2210 New Zealand Certificate in Telecommunications (Level 3) (with strands in access network technologies, core network technologies, radio/wireless technologies, and signals and communications
  • 2200 New Zealand Certificate in Telecommunications (Level 4) with strands in Access Network Technologies, Core Network Technologies, Radio/Wireless Technologies, Signals and Communications, Telecommunications Design, and Telecommunications Technical Service Desk

Government Regulatory Practice Initiative (G-REG)

• • Glossary of Terms